SHIPPING POLICY

1. We will process your order in 1-5 business days after receipt of payment. Customers have two shipping options:

      • Standard Mail
      • DHL Express Mail

Both options include a tracking number and a shipping notification will be sent to you with this information.
In case you choose Standard Mail, the package will be sent through the Portuguese Post service and distributed by each country’s Post service. The DHL service already includes customs clearance for non EU countries.

If you are in a hurry to receive our products and you are not sure about the timeline of shipping and delivery, please contact us at info@owlpaperlamps.com prior to placing your order, so as to see the best solution we can offer you.

2. The estimated shipping times are the following:

      • DHL Express Mail (Worldwide): 1-3 business days
      • Standard Mail, according to the Portuguese Post:
          • PORTUGAL: 2-3 business days
          • EUROPE: 4-9 business days
          • NORTH AMERICA: 7-12 business days
          • REST OF THE WORLD: 10-20 business days

Keep in mind that the overall delivery time adds up the order processing time and the shipping time.

3. OWL paperlamps is not responsible for items not received due to incorrect or incomplete address. All addresses are directly copied and pasted, so it is very important to provide the correct and complete address.

Eventually, if the item comes back to us, you must pay the shipping charges again in order to have the item shipped again. We strongly advise you to check your shipping information when processing your order. There is no refund for items not received due to incorrect or incomplete address, neither are we obliged to refund the shipping fees because of incorrect or incomplete address.

4. In case you are away upon a delivery attempt and do not pick up your package timely and according to the notice left by your country’s Post service, it will automatically be returned to sender after a period of time stipulated by the Post service.

If you still wish to receive the order, you must pay the shipping charges again. There is no refund for non reclaimed items, neither are we obliged to cover shipping fees for further delivery attempts. If for any reason you didn’t receive a delivery attempt notification from the Post service and you haven’t received your package within the estimated shipping time, please contact us.

Buyers are responsible for following their packages online using their tracking numbers to find out information about their packages.

5. OWL paperlamps cannot be held responsible if the package gets restrained in customs, causing delays or the payment of extra taxes.

6. OWL paperlamps shall not be responsible for occasional delays in situations like peak periods (Christmas) or unexpected events. If for any reason you didn’t receive your order in a 30 days period, please contact us.

RETURNS & EXCHANGES POLICY

1. Returns will be accepted up to 30 days after the client has received the merchandise.

2. Your item must be unused and in the same condition that you received it and must be in the original packaging. To complete your return, we require a proof of purchase. Once your return is received, we will send you an email to notify you that we have received your returned item and we will refund the sum paid, minus the shipping costs, to the card used for payment.

3. You will be responsible for paying for your own shipping costs to return your item. You should consider using a trackable shipping service to monitor your return since we cannot be held responsible if the package gets lost or isn’t delivered to us.

4. To return your item, you should mail it to:

OWL Paperlamps
Hugo Formiga & Teresa Almeida
Rua 15 de Agosto, 68
2785-777 Sao Domingos de Rana
PORTUGAL

5. Discounted items are not eligible for a return.

6. Exchanges – We only replace items if they are defective or arrive damaged. If you need to exchange it for the same item, send us an email at info@owlpaperlamps.com, indicating the product and the defects found. The responsibility of OWL Paperlamps will be strictly limited to the replacement of the defective product at no extra charge.

7 . For more information, please contact OWL Paperlamps team at info@owlpaperlamps.com